Customer
Service
We want shopping
at Perch Home online to be as pleasurable as shopping at our retail store. If you have any questions prior to
purchasing please CONTACT US and we will respond as soon as possible. Please review our online shopping policies
and our shipping rates to be clear.
Store Location
Perch Home
9 Highland Place
Maplewood,
NJ 07040
973-821-4852
phone
Sales
Tax
Perch Home is
located in Maplewood, NJ. Sales
tax of 7% will be charged to all mailing addresses in the state of NJ.
Shipping
| Up to $10.00 | $4.95 |
| $10.01 - $20.00 | $6.95 |
$20.01 - $50.00
| $9.95 |
| 50.01 - $150.00 | $12.95 |
| Over $150 | Free |
Free Shipping excludes furnitures/oversized item surcharges as listed on individual listings. Expedited shipping is not available at this time.
We ship via UPS
Ground and USPS Priority Mail. Fees listed are
for the Continental US. At this time we do not offer shipping
outside the Continental US. We do our very best to ship
orders within 3 business days of order date. Additional freight
charges on furnishings will be billed separately. We do not replace or
refund items that are lost or damaged by the postal service or delivery carrier
unless insurance was requested and purchased prior to order being shipped.
Exchanges
If you are unsatisfied with your online purchase, you may CONTACT US for
an exchange or store credit within 14 days of your packages delivery. The merchandise must be returned in its
original packaging and must be in unused condition. Perch Home will issue you a Return Authorization Number that
you must include with returned merchandise. Please send it back to us pre-paid and insured. Perch Home is not responsible for
return shipping charges and is not responsible for merchandise that is lost,
stolen, or damaged during its return to our shop.
Final
Sale Items
Some items are Final Sale and cannot be exchanged.
Custom orders are final sale.
These include but not limited to the following items:
Sugarboo Frames, Dash &
Albert rugs, Hand carved soap, engraved glasses.
Earrings, perfume, lotions and liquids of any kind, books, gourmet, food
and perishables, Holiday décor and Clearance/Sale items are all FINAL SALE.
Please read product description carefully and feel free to CONTACT US
with any questions BEFORE purchasing.
Damaged
Goods
We pack our merchandise very carefully for its trip to it’s new
owner. Occasionally merchandise
does get damaged by the shipper while in transit. If this is the case please notify us IMMEDIATELY via email
or phone. If possible email a
photo of the damage. Please save
the packaging so UPS or USPS can inspect. Do not mail merchandise back to Perch Home without
contacting us first and getting an RA number. Damaged goods must be reported within 48 hours of
delivery or all claims are null and void.
Back-ordered
Merchandise
Perch Home is a small retail
boutique and occasionally an item may be sold out in the shop before it is
updated online. If that happens
you will receive an email notifying you of the backorder and the approximate
ship date. Please respond to this
email so your order is not held if you want the rest shipped ASAP.
Cancellations
We cannot
guarantee that we will be able to cancel your order after it has been
placed. Please call us ASAP if you
need to cancel an order after it has been placed. 1-973-821-4852.
If it has not shipped we can cancel the order; if it has left our shop please refer to our exchange policy.
Privacy
We will never
sell or share your information with any third party. Any information we gather
about you through your use of our contact form or through the shopping cart
process on our online shop will be kept confidential. We will use such
information only to reply to your inquiry or contact you about your purchase,
if necessary, and for our regular email updates to our customers.
